Questions on your mind

ZooAsist is cloud-based software for vet clinics, pet shops, pet groomers and boarding facilities that brings patient records, appointments, exams, prescriptions, vaccine tracking, reminders, inventory, sales and till management together in one panel.

No. ZooAsist is cloud-based; you log in from your browser and start using it straight away. Updates arrive automatically, and we take care of server maintenance and backups.

When you sign up, you choose your business type: vet clinic, pet shop or both. The panel adapts accordingly; in a pet shop, the exam, prescription and vaccine screens never appear. You can switch modules on and off in the settings at any time.

Turkish, Azerbaijani, English and Russian. Each user chooses their own language, so staff in the same business can work in different languages.

The panel also opens in phone and tablet browsers. We're also building a mobile app that puts appointments, patients and reminders in your team's pockets.

During the trial you can use every feature of the plan you chose. When it ends, you pick your plan in the panel and make your payment; nothing you've entered is deleted, and you carry on right where you left off.

No. The sign-up form doesn't ask for card details; payment is only taken when you buy a plan.

Subscription payments are taken by credit card on the secure payment page of iyzico or Stripe; your card details never reach our servers. Your card is never charged automatically: when your term ends, you renew from the panel.

Yes. You can move up to a higher plan as your business grows. If you downgrade, your existing records are not deleted; you simply can't create new records beyond the new plan's limits.

SMS (Netgsm or Twilio), WhatsApp (Meta Cloud API or Twilio), push notifications and panel notifications. You choose your provider in the settings and confirm it works by sending a test message from the same screen.

No. Messages are sent through your own provider account and billed at your provider's rates.

It doesn't just disappear. If there's a provider error, a missing number or the client hasn't consented to that channel, the reminder is marked as "not sent" and the reason appears in the list.

Each business's data is kept separate, and every query is filtered to your business. Measures such as role-based permissions, locking idle sessions and logging important actions are built into the system. See our security page for details.

Yes. Depending on your plan, you can open several clinics or branches. Each branch works with its own staff, till and inventory movements, and the administrator sees them all from a single panel.

You can contact us to get a copy of your data or ask for your account to be deleted. Your request will be handled in line with your rights under KVKK (Turkish Personal Data Protection Law).