Vaccine, follow-up and appointment reminders go out automatically when they're due. You focus on your patient; ZooAsist takes care of keeping the owner informed.
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A reminder is queued automatically when a vaccine's next dose is entered, when a follow-up date is set during an exam and when an appointment is created. You can also add birthday and custom reminders by hand.
Connect your Netgsm or Twilio account for SMS, and your Meta Cloud API or Twilio account for WhatsApp. Send a test message from the settings screen to confirm the connection straight away.
SMS, WhatsApp and email consent are stored separately on each client record. No message is sent through a channel the owner hasn't consented to; the reminder is marked as "not sent" and the reason recorded. This makes it easier to comply with messaging consent rules.
If the provider returns an error, a number is missing or there's no consent, the reminder appears in the list along with the reason. No more "we thought it went out, but it didn't".
Reminders don't just go to clients; the relevant staff also receive them as panel and push notifications.
No. Messages are sent through your own Netgsm, Twilio or Meta account and billed at your provider's rates. That way, you decide which provider to work with.
If the client hasn't messaged you in the last 24 hours, WhatsApp requires an approved template instead of free text. Template support hasn't been added yet, so we recommend keeping the SMS channel switched on for reminders as well.
The email channel isn't active yet. For now, SMS, WhatsApp, push notifications and panel notifications are used.
Vaccine tracking
Next doses calculated automatically, overdue vaccines listed, reminders sent to owners.
Appointment calendar
Daily/weekly calendar, 30-min grid, vet filter and appointment statuses.
Patient & owner records
Species, breed, weight history, allergies, microchip. All of an owner's pets on one record.
Spend more time with your furry friends
Leave the paperwork to ZooAsist. Open your account in minutes, or give us a call for a demo tailored to your business.
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